L2 Application Support Analyst

Strengthen retail application reliability as an L2 Analyst in Toronto or Calgary, applying technical troubleshooting and incident management expertise. Full-time work supports store operations.

This L2 Analyst provides second-level support for store applications and monitors application performance. The position coordinates vendors, manages incidents and recurring problems, and communicates with stakeholders. It requires strong ITSM experience, data analysis, and collaboration across technical teams.

Key Responsibilities:

• Provide second-level support for store applications
• Troubleshoot application issues and monitor performance
• Coordinate vendors against service level agreements
• Manage incidents and conduct post-incident reviews
• Identify recurring issues and perform root cause analysis

Requirements:

• Five or more years of ITSM experience
• Diploma or degree in a related technical discipline
• Strong Incident Management and Problem Management experience
• Technical troubleshooting across applications, databases, and infrastructure
• Experience with stakeholder management and cross-functional initiatives

Apply your application support, incident management, and vendor coordination skills to maintain effective store technology operations.