L2 Application Support Analyst

Support Canadian Tire Corporation store applications through advanced troubleshooting, incident management, and vendor coordination in an L2 analyst role.

This L2 Analyst provides second-level support for store applications and monitors performance for optimal functionality. The work includes ITSM practices, problem management, technical troubleshooting, and collaboration with vendors, Product Owners, business partners, and technical teams. The position may include after-hours on-call support for urgent store-operation issues.

Key Responsibilities:

• Resolve store application issues within agreed service levels
• Monitor application performance and advise on SRE platforms
• Coordinate Vendor performance, meetings, processes, and communications
• Perform root cause analysis and develop corrective action plans
• Manage incidents, updates, reviews, and operational reporting

Requirements:

• Five-plus years of ITSM or five to ten years in IT
• Computer science, information technology, or related technical diploma or degree
• Strong Incident Management and Problem Management experience
• Technical troubleshooting across applications, databases, networks, and infrastructure
• Strong stakeholder management, reporting, presentation, and influencing skills

Apply L2 application support, ITSM, incident management, and vendor coordination expertise to Canadian Tire Corporation store technology.