L2 Application Support Analyst

Apply advanced troubleshooting and incident management skills as an L2 Analyst supporting store applications and operations. An on-call component may apply.

This L2 Analyst role provides second-level support for store applications and coordinates closely with vendors. You will manage incidents, investigate recurring problems, monitor performance, and document support activity. The position also requires stakeholder communication, reporting, and collaboration across technical teams, Product Owners, and business partners.

Key Responsibilities:

• Provide second-level support for store applications
• Troubleshoot application issues and monitor performance
• Manage, prioritize, and communicate store incidents
• Investigate recurring issues and develop action plans
• Document support activities and maintain knowledge records

Requirements:

• Five-plus years of ITSM experience or IT environment experience
• Technical diploma or degree in a related discipline
• Strong Incident Management and Problem Management experience
• Technical troubleshooting across applications, infrastructure, and integrations
• Experience with stakeholder management and cross-functional leadership

Use application support, incident analysis, vendor coordination, and technical troubleshooting expertise to improve store operations.