L2 Data Support Engineer

As data support engineer you will empower users across the platform userbase by facilitating the seamless integration of data, enabling applications that drive superior decision-making. Working closely with product engineers and other support engineers, you’ll resolve user queries promptly, distilling observed trends into feature requests.

About us

Hexegic are a leading technical consultancy providing agile multi-disciplinary teams to high performing organisations. The company promises exciting, engaging and rewarding projects for those that are keen to develop and build a successful career.

Core Responsibilities

• Serve as technical liaison for data engineers, providing second-line support
• Cultivate a deep understanding of the application to appropriately address user inquiries
• Work with product engineers to diagnose and resolve bugs reported by users
• Contribute to documentation and clarifying complex concepts

What we are looking for

• Background in computer science, engineering, IT or similar technical fields
• Experience in Python and PySpark, as well as SQL and similar tools
• Knowledge of APIs, RESTful services and development best practices

What’s in it for you?

• Base salary of £50,000-£60,000
• £5000 a year professional development budget