Lab Product Owner - Relationship Management

As Lab Product Owner, you will lead the transformation of Relationship Management within the Bank’s Business & Commercial Banking, shaping vision, strategy and delivery for CRM capabilities. You’ll collaborate with business and technology teams to align people, data and tech at scale, applying data-driven decisions and AI responsibly to improve outcomes for colleagues and customers. This senior role emphasizes strategic leadership, stakeholder engagement and measurable business impact. You’ll drive large-scale transformation and help unlock the future of AI-enabled relationship management in a leading financial services group.

• 30 days' holiday, with bank holidays on top
• Generous pension contribution
• Discretionary annual performance award
• Flexible benefits package
• Access to wellbeing and family support programmes
• Learning, development and career progression opportunities

• Define and lead the vision, strategy and roadmap for the Relationship Management Transformation Lab
• Drive evolution of relationship management and CRM capabilities with measurable business outcomes
• Lead complex transformation across business and technology teams, balancing priorities, investment and delivery objectives
• Build strong partnerships with senior stakeholders and technology partners to align priorities and maximise value
• Oversee governance, funding, performance measures and outcome tracking to ensure delivery against objectives
• Develop high-performing, multidisciplinary teams and foster a culture of innovation, accountability and continuous improvement

• Strong product leadership with accountability for vision, strategy, roadmap and outcomes
• Experience leading large-scale transformation or platform delivery in a regulated environment
• Expertise in customer relationship management, customer servicing and customer journey transformation
• Ability to build relationships and influence senior stakeholders across business and technology
• Experience leading multidisciplinary teams and fostering collaboration, innovation and continuous learning
• Strong delivery focus with managing priorities, investment decisions and measurable outcomes

• stakeholder influence
• leadership
• collaboration
• CRM platforms
• Generative AI
• Agentic AI