Laboratory System Solutions & Support Engineer

You will be joining a world-renowned pharmaceutical company recognized for its robust pipeline, advanced research facilities, and global commitment to data integrity and quality. Working in a diverse cross-functional team of scientists, IT professionals, and automation experts, you’ll have access to modern laboratory technologies and the opportunity to contribute to the seamless digital integration of analytical operations across multiple international sites.

Responsibilities / Role

• Serve as the subject matter expert for laboratory instruments, data systems, and connectivity.
• Design and maintain end-to-end integration architectures between instruments and databases/applications.
• Troubleshoot and resolve complex connectivity or data transfer issues.
• Provide second- and third-line support for laboratory instruments and applications.
• Collaborate with IT, automation, and quality teams to deliver compliant and audit-ready solutions.

Qualifications & Experience

• Degree in a scientific or engineering discipline (e.g. Chemistry, Computer Science, Biomedical Engineering, or related).
• Proven experience supporting laboratory instruments and applications in a GxP environment.
• Strong understanding of LIMS, ELN, or SDMS integrations and laboratory connectivity principles.
• Experience across analytical instrumentation such as HPLC, GC, MS, and balances.

Additional Skills

• Strong grasp of instrument communication protocols (RS-232, USB, Ethernet, TCP/IP).
• Knowledge of vendor software, drivers, and integration tools (APIs, SDKs, middleware).
• Hands-on experience with Chromatography Data Systems (CDS) and Mass Spectrometry interfaces.
• Understanding of 21 CFR Part 11, Annex 11, and ALCOA+ principles.
• Exposure to cloud or networked laboratory environments .
• Familiarity with data integrity audits or CSV activities.
• Experience supporting global or multi-site laboratories .