IT & Software

Lead AI Experience Engineer - Remote

Ticketmaster UK Limited

Remote · Nationwide · United Kingdom

Ticketmaster is seeking a Lead AI Experience Engineer to provide technical leadership for agentic AI services within the TM1 Client & Fan Support Engineering team. You will define how AI agents understand user needs, maintain context, apply business rules, and safely complete tasks across complex client and fan journeys.

The role combines AI design, NLU, and workflow orchestration, requiring strong collaboration with Product, Data Science, Security, and Knowledge Management to deliver scalable,

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Reference: WJ-766_22801966

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