Lead Cloud Service Manager

As a Cloud Service Manager at OpenText, you will own strategic cloud managed service relationships and drive value for enterprise clients. You will partner with Sales, Support, Product Management, and Cloud Operations to ensure client success and continuous service improvement. You will act as a trusted advisor to business and technical stakeholders, shaping service delivery and renewal opportunities in a dynamic, international environment. This role offers exposure to cloud technologies and enterprise-scale engagements, with a clear impact on client outcomes and OpenText’s transformation initiatives.

• Own strategic client relationships within OpenText Cloud Managed Services
• Serve as trusted advisor to business, technical, and executive stakeholders
• Collaborate with cross-functional teams (Sales, Support, Developing, Product Management, Professional Services, Cloud Operations)
• Influence service improvements, renewal opportunities, and account growth
• Drive continuous improvement initiatives to enhance client experience and business outcomes
• Manage critical service engagements

• Experience managing enterprise client relationships or managed services engagements
• Strong communication, stakeholder management, and senior-level relationship-building skills
• Working knowledge of cloud technologies, data center environments, and ITIL service management practices; ITIL certification advantageous
• Experience with incident, problem, and change management; familiarity with project management methodologies
• Spanish or Arabic language proficiency
• Bachelor's degree in a technical or business discipline, or equivalent experience, plus proactive mindset and willingness to learn

• communication
• stakeholder management
• relationship-building
• cloud technologies
• ITIL service management
• data center environments