Lead, Compliance & Member Outcomes – Conduct Risk (Remote)

The Commonwell Mutual Insurance Group is seeking a strategic Lead, Compliance – Member Outcomes & Conduct Risk to oversee complaint handling and regulatory obligations across the organization. This role ensures alignment with FSRA, CCIR and UDAP requirements, while supporting fair customer outcomes and continuous improvement in risk controls.

Reporting to the Vice President, Legal & Regulatory Compliance, you will analyze trends, influence policy changes, and lead investigations into escalated