Lead HVAC Technical Support & Service Operations

Armstrong Fluid Technology is seeking a hands-on Technical Support Supervisor to lead Level 1–2 teams in Toronto, overseeing case triage, escalation, and troubleshooting workflows to deliver a high-quality customer experience. You will coordinate CRM, ERP, asset management, and reporting tools while collaborating with Product, Engineering, Operations, IT and field service partners.

Strong communication, organizational skills, and HVAC systems knowledge are essential to drive service readiness