Lead Incident Manager

GovCIO is seeking a SPOC Major Incident Lead for our TSA Focus contract. This fully remote role requires expert oversight of complex IT incidents, rapid restoration, and clear communication with government stakeholders.

You will guide incident management, maintain KBs, and perform trend analyses to prevent recurrence. The position emphasizes hands-on troubleshooting of OS and COTS software, coordinated hand-offs, and strong analytical decision-making for crisis situations in a Government