Lead IT Service Delivery & Support – Hybrid, London

Noir is seeking an experienced Service Delivery and Support Manager to lead the service centre and delivery teams within a leading investment bank in London. The role focuses on day-to-day IT operations, incident and problem management, and continual service improvement.

You will own major incident management, change enablement, CAB coordination, and the transition of projects into ongoing support, while ensuring clear stakeholder communication across the business and with vendors.