Lead IT Support Engineer - Hands-On Team Lead (London)

Adecco in London is seeking an IT Support Team Lead to manage a Service Desk team of four, ensuring incidents and requests are resolved within SLA. The role combines hands-on technical coaching with service-level governance to deliver high-quality IT support.

The successful candidate will mentor Service Desk Analysts and Support Engineers, oversee daily operations, coordinate escalations, and drive improvements in customer satisfaction while maintaining documentation standards.