Lead Product Analyst - Send

In this Lead Product Analyst role, you will bridge data and product strategy to improve high-volume transfer experiences. You’ll own insight generation and impact tracking to clarify verification requirements and reduce friction, while shaping service quality and support scalability. Your work directly supports customer retention and growth by making transfers more predictable and the product more trustworthy. You’ll operate across cross-functional teams to identify high-impact opportunities and drive measurable improvements.

• Hybrid working
• Paid annual holiday
• Sick days
• Parental leave
• 6 weeks sabbatical after 4 years
• Company Restricted Stock Units

• Lead insight generation and impact tracking for verification and predictability initiatives
• Analyze service quality and response times to scale support operations and reduce churn
• Define strategy to improve product reliability and service efficiency as a growth lever
• Collaborate with Product Managers and Analysts to set and monitor KPIs linked to conversion, engagement, and stickiness
• Apply first principles thinking to structure ambiguous problems and prioritise opportunities
• Support data-driven decision making through experiments (A/B tests) and causal analyses

• 5+ years in analytical roles with strong data analysis skills (SQL & Python)
• Experience conducting regular A/B tests and causal analyses
• KPI setting with cross-functional partners to monitor impact on conversion and engagement
• Strong stakeholder management and collaborative influence skills
• Bias to action and ability to deliver on ambiguous problems with impactful solutions
• First principles thinking to structure and solve problems

• collaborative
• influential
• data-driven
• SQL
• Python
• A/B testing