Lead Product Support Engineer - Identity & AD

Semperis is seeking a Product Support Team Lead to guide a team of Product Support Engineers, oversee escalations, and drive improvements across the support stack. You will partner with Engineering, Product, and QA to ensure outstanding customer experiences and timely resolutions.

The ideal candidate has 4+ years in Product Support with leadership experience, deep knowledge of Active Directory and identity technologies, and a passion for mentoring teammates and delivering operational excellence.