IT & Software

Lead Production Support Engineer — 24x7 SRE Expert

HCLTech

London · England · United Kingdom

HCLTech in the United Kingdom is seeking an experienced IT Applications Support Lead to drive 24x7 operational resilience across APAC, EMEA and the USA. You will manage regional L2 and vendor teams, oversee incident management, and ensure service levels through proactive monitoring and automation.

The role requires 7–12 years hands-on experience, ITIL/SRE know-how, and strong collaboration with business, development, and infrastructure stakeholders. Hybrid work and shift coverage are expected.

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Reference: WJ-766_22288542

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