Lead QA Manager at goeasy
goeasy Ltd.
Enhance goeasy's quality assurance initiatives as a Senior Manager located in Mississauga. Spearhead a tech-savvy QA program dedicated to improving customer experiences daily.
This leadership role demands a proven track record in quality assurance and the development of improvement strategies. You'll be at the forefront of creating data-driven insights and coaching teams to maintain excellence across operations like sales and customer service. Drive a culture of problem solving and accountability.
Key Responsibilities: • Develop and implement a comprehensive QA strategy across operations • Establish QA governance frameworks and performance metrics • Coach and manage a team of QA professionals • Integrate AI tools for enhanced monitoring and insights • Present data analytics to stakeholders for informed decisions
Requirements: • 5 to 10 years in quality assurance or related fields • Previous experience scaling QA frameworks • Strong skills in data analysis and BI tools • Excellent communication and leadership abilities • Financial industry experience preferred
Be a pivotal force in goeasy's journey to quality excellence through innovative practices. #J-18808-Ljbffr
This leadership role demands a proven track record in quality assurance and the development of improvement strategies. You'll be at the forefront of creating data-driven insights and coaching teams to maintain excellence across operations like sales and customer service. Drive a culture of problem solving and accountability.
Key Responsibilities: • Develop and implement a comprehensive QA strategy across operations • Establish QA governance frameworks and performance metrics • Coach and manage a team of QA professionals • Integrate AI tools for enhanced monitoring and insights • Present data analytics to stakeholders for informed decisions
Requirements: • 5 to 10 years in quality assurance or related fields • Previous experience scaling QA frameworks • Strong skills in data analysis and BI tools • Excellent communication and leadership abilities • Financial industry experience preferred
Be a pivotal force in goeasy's journey to quality excellence through innovative practices. #J-18808-Ljbffr
Reference: WJ-3875_12058291