Lead Salesforce Administrator

As Lead Salesforce Administrator, you will own both the technical and functional stewardship of our Salesforce CRM within the Alpha division. You will balance hands-on administration with solution design, governance, and platform development, collaborating with cross-functional stakeholders. You’ll translate complex requirements into scalable Salesforce solutions, shape the roadmap, and set standards for security, data integrity, and performance. This role offers the chance to influence how we enable business processes at scale while balancing BAU with strategic improvements. You will lead with impact in a fast-paced, collaborative environment and report to the Head of Engineering.

• 25 days’ annual leave + 8 bank holidays
• Pension with employer contribution
• Private Medical Insurance
• Life Insurance
• Gratitudes discounts platform
• LinkedIn Learning access

• Own technical and functional stewardship of Salesforce CRM including security, reliability, and scalability
• Lead solution design by translating requirements into maintainable Salesforce solutions
• Shape and prioritise the Salesforce roadmap and backlog, providing technical direction
• Design, build and review Salesforce Flow and declarative configuration with maintainable standards
• Set governance and configuration standards; maintain documentation and reduce technical debt
• Own Salesforce security and access administration using least-privilege principles
• Maintain data quality and governance across data model, imports/exports, cleansing, deduplication and validation
• Manage changes through sandboxes, testing, UAT and controlled deployments with risk management
• Oversee integrations, connected apps and AppExchange; collaborate with developers and vendors
• Act as escalation point for complex issues; drive root-cause analysis and performance improvements
• Drive adoption of best practices through guidance, training, reports and dashboards

• Hands-on Salesforce administration and platform change experience
• Experience as a senior/lead practitioner providing technical and functional direction without formal line-management
• Deep knowledge of Salesforce data model, security, objects, automation, reports and dashboards
• Strong Salesforce Flow and declarative automation expertise; scalable solution design
• Proven ability to translate cross-functional requirements into practical Salesforce solutions
• Experience with integrations, APIs, connected apps and AppExchange; collaborating on technical design
• Data-management and release-management experience including sandboxes, testing and controlled deployments
• Excellent analytical, problem-solving and prioritisation skills in an Agile environment
• Salesforce Certified Administrator preferred; Advanced Administrator/Platform App Builder advantageous; SOQL/Apex familiarity beneficial

• stakeholder-management
• analytical thinking
• prioritisation
• Salesforce administration and configuration
• Salesforce Flow and declarative automation
• Salesforce data model, security, and access