Lead ServiceNow Developer/Designer – Accounts Payable Operations (APO Finance M

Senior ServiceNow Developer – ITSM, CSM & Finance/Accounts Payable Operations Calgary - Remote Role Summary We are seeking an experienced Senior ServiceNowDeveloper to design, build, configure, and support enterprise ServiceNowsolutions across ITSM, CSM and a custom Finance module built on AccountsPayable Operations (APO). The ideal candidate will have strong hands-ondevelopment skills, practical experience and the ability to deliver scalable,maintainable solutions that improve operational efficiency and service quality.

Key Responsibilities

• Design, develop, and maintain ServiceNowapplications, integrations, and customizations aligned to business andtechnical requirements.
• Build and support core ServiceNow artifactssuchas business rules, script includes, client scripts, UI policies, UI actions,ACLs, scheduled jobs, and background scripts.
• Lead development and configuration activitieswithin ITSM and CSM modules, ensuring dependable workflows, forms,notifications, and customer-facing processes.
• Develop and maintain Flow Designer flows,subflows, approvals, and orchestration logic to automate business processesacross key ServiceNow modules.
• Create and execute Automated Test Framework (ATF)test suites to validate functionality, reduce regression risk, and supportrelease quality.
• Collaborate with business stakeholders, processowners, architects, and QA teams to translate requirements into effectivetechnical solutions.
• Troubleshoot defects, performance issues, andproduction incidents, provide root-cause analysis and implement sustainablefixes.
• Support upgrades, enhancements, update sets,deployments, and release management activities in multi-environment ServiceNowprograms.
• Document technical design, configurationdecisions, support procedures, and testing evidence in a clear and reusablemanner.

Required Qualifications

• Minimum 10 years of hands-on ServiceNowdevelopment experience.
• Minimum 10 years of overall IT experience.
• Hands-on experience supporting and developingITSM and CSM modules.
• Strong experience building server-side andclient-side ServiceNow customizations, including business rules, scriptincludes, client scripts, UI policies, and related framework components.
• Practical experience with Flow Designer and ATF.
• ServiceNow Certified System Administrator (CSA)certification is required.
• Strong understanding of ServiceNow data model,catalog, workflow concepts, forms, lists, notifications, and role-based accesscontrols.
• Experience working in Agile or iterative deliveryenvironments with cross-functional teams.

Preferred Qualifications

• ServiceNow Certified Implementation Specialist(CIS) certifications in ITSM, and/or CSM.
• Hands-on experience working on custom OOBfunctionalities related to Finance domain.
• Experience with integrations using REST/SOAPAPIs, IntegrationHub, MID Server, or scripted integrations.
• Experience with performance troubleshooting,set-up of platform best practices, and governance of customization standards.Exposure to CMDB, knowledge management, and ser