IT & Software

Lead ServiceNow ITSM Process Consultant

SoftwareOne

London · England · United Kingdom

SoftwareOne is seeking a Senior ServiceNow ITSM Business Process Consultant to lead current-state ITSM process discovery and re-engineering workshops. You will partner with ITSM process owners, provide thought leadership, and guide stakeholders through requirements gathering and solution design to improve operational efficiency.

You will act as a subject matter expert for Incident, Problem, and Change processes, collaborating with cross-functional teams to implement ServiceNow workflows and

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Reference: WJ-766_21955826

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