IT & Software

Lead Site Reliability Engineer - Chief Technology Office

JP Morgan Chase

Glasgow · Glasgow City · United Kingdom

Overview

In this Lead SRE role, you will drive the reliability and resilience of critical applications within the CTO organization. You’ll guide incident response, design reviews, and cross-team collaboration to meet service level objectives and reduce toil. You will break down complex problems, mentor engineers, and own the end-to-end reliability of medium to large-scale products. This role offers impact across business outcomes, risk mitigation, and the opportunity to shape how high-performing systems are built and operated. You will work with senior stakeholders to elevate platform reliability and enable data-driven decision making.

Responsibilities
  • Champion site reliability culture and exert technical influence across the team
  • Lead initiatives to improve reliability and stability using data-driven analytics
  • Collaborate to define service level indicators and establish service level objectives with stakeholders
  • Demonstrate deep technical expertise to identify and solve bottlenecks
  • Act as the main incident contact to resolve issues quickly and avoid losses
  • Document and share knowledge within the organization via forums and communities of practice
Key requirements
  • Deep proficiency in reliability, scalability, performance, security, and enterprise system architecture
  • Fluency in at least one programming language (e.g., Python, Java Spring Boot, .NET)
  • Hands-on observability expertise with monitoring and telemetry tools
  • Proficiency in CI/CD tools (e.g., Jenkins, GitLab, Terraform)
  • Experience with container technologies and orchestration (e.g., ECS, Kubernetes, Docker)
  • Experience troubleshooting common networking technologies
  • Ability to analyze complex data structures and algorithms
  • Strong collaboration and communication across stakeholder levels
  • Mentoring and coaching engineers
  • Effective cross-team communication
  • Problem-solving under pressure
  • Observability: white/black-box monitoring, SLO alerting, telemetry collection
  • Incident management and post-incident reviews
  • Cloud and infrastructure-as-code familiarity

Reference: WJ-747_30185857

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