Lead - Solution Engineer(Dutch speaking)

In this Lead Solutions Engineer role, you will act as the technical authority to support and advance sales opportunities for Freshworks’ SaaS solutions. You’ll craft and deliver compelling demonstrations, articulate our value, and align technical designs with customer needs across mid-market and enterprise accounts. You’ll partner with sales, product, and client services to shape proposals and drive adoption. This position offers the chance to influence customer outcomes at scale through technical storytelling and strategic engagement.

• Convert prospects to customers with regional sales teams
• Prepare and deliver bespoke technical product demos at meetings and events
• Deliver product messaging through whiteboard/slide presentations, PoC management, and RFP responses
• Answer functional and technical questions and analyze customer workflows and infrastructure
• Capture and communicate customer requirements to product management
• Advocate for Freshworks and promote products to prospects and partners
• Collaborate with sales, product management, and client services to execute sales strategy
• Train sales teams on products, features, and technical aspects

• Dutch language proficiency (native level) for written and spoken communication
• 5+ years in technical solution engineering within ITIL/ITSM or SaaS/software products
• Experience in SaaS/technology organizations and cloud-based infrastructure
• Strong senior stakeholder communication skills (incl. CxOs)
• Experience managing complex sales cycles in mid-market and enterprise
• Excellent presentation, listening, and client-service orientation
• High drive, urgency, and ability to thrive in a fast-paced, high-energy team environment

• excellent communication
• strong listening and presentation skills
• customer- and solution-oriented mindset
• ITIL/ITSM methodologies
• cloud-based infrastructure
• SaaS product knowledge