Lead - Solution Engineer(Dutch/Swedish speaking)

As Lead Solutions Engineer at Freshworks, you bridge sales and technology by proving our value to mid-market and enterprise customers. You will architect solutions, run compelling demos, and guide prospects through complex evaluations. You’ll collaborate with sales, product management, and services to tailor proposals and ensure win strategies. This role puts you at the heart of transforming customer engagement through practical, technology-driven demonstrations. You’ll act as a trusted advisor shaping technical wins and reinforcing Freshworks’ brand in the market.

• Convert prospects to customers in collaboration with regional sales teams
• Prepare and deliver bespoke technical product demonstrations at client meetings, webinars, and events
• Present product messaging through whiteboard, slides, proof of concept management, and RFP responses
• Answer functional and technical questions; perform workflow analysis and assess customer infrastructure interaction
• Collect, assess, and convey customer requirements to product management
• Advocate for Freshworks products to prospects, customers, and partners
• Collaborate with sales, product management, and client services to execute sales strategy
• Train sales teams on products, technical aspects, and new features

• 5+ years in a similar technical solution engineering role in ITIL/ITSM or SaaS/software product environments
• Experience with ITSM/ITIL methodologies and cloud-based infrastructure
• Excellent senior stakeholder and internal communication skills (incl. CxOs)
• Experience handling complex sales cycles in Mid-Market and Enterprise segments
• Strong presentation, listening, and customer-oriented mindset
• High execution focus, urgency, and ability to thrive in a high-energy team environment

• strong communication
• customer-centric mindset
• storytelling and presentation skills
• ITIL/ITSM
• SaaS or software product experience
• cloud-based infrastructure