Lead Technical Author - Connect Documentation

Totalmobile is seeking a Technical Author to take end-to-end ownership of Connect documentation. You will develop deep product knowledge, review and expand content, and create user guides that help customers navigate complex workflows.

You’ll work with Product Managers, Developers, QA, Support, and SMEs to ensure accuracy as the product evolves. You’ll continuously improve information architecture, navigation, and discoverability while delivering high-quality documentation that supports