Lead Trading Support Engineer

Plexus is partnered with a financial technology company building trading infrastructure for institutional clients. They are looking for a Senior Trading Support Engineer to help customers integrate with their platform and resolve technical issues in a live trading environment.

You’ll be the first point of contact when customers need technical help, from connecting through APIs to resolving issues affecting live trading. Working closely with engineering, you’ll investigate problems, keep customers informed and help improve the trading experience.

This is a hands‑on individual contributor role with scope to shape and grow the support function.

Requirements:

• Around 5–7 years’ experience in technical trading support, application support or solutions engineering.


• Experience supporting traders at an exchange, trading platform, market maker or bank trading desk.


• Strong understanding of APIs, trading systems and the urgency of live‑market issues.


• Ability to read code and explain technical concepts clearly.


• Comfortable using AI tools and agents to investigate problems.


• A proactive, personable approach and confidence in taking ownership.

Crypto experience and basic coding skills, particularly Python, are a bonus.