Learning Architecture & Strategy Lead – Canadian Banking CBCC

TD Bank Group is seeking a Manager, Learning Architecture & Strategy for the Canadian Banking Contact Center (CBCC) in Toronto. You will design and evolve learning solutions to accelerate colleague proficiency and performance across onboarding, Day 2, and capability uplift.

Reporting to the Senior Manager, Business Management, you will own needs analysis, content strategy, and asset development, working with CBCC leaders, HR partners, and external vendors to deliver scalable learning that aligns