Learning Operations & Systems Specialist

In this role, you will own the delivery and continuous improvement of learning operations and systems, focusing on the LMS (especially SuccessFactors Learning). You’ll act as the central LMS expert across HR, IT, and external providers to enable global learning initiatives. You’ll drive process optimization, governance, and data-driven insights to enhance training effectiveness. This is a hands-on, systems-focused role in a globally connected HR team that values collaboration, initiative, and continuous learning.

• Oversee delivery of learning operations via the global LMS, maintain records, and support the learner experience
• Coordinate system updates, testing, and gather requirements for learning projects and migrations
• Troubleshoot LMS issues and liaise with HR, IT, and providers to ensure smooth operations
• Advise stakeholders on LMS capabilities and best practices within defined standards
• Generate, analyze, and report learning data and KPIs to improve efficiency and training impact
• Create and maintain process docs, guides, and knowledge materials for consistent operations
• Ensure training administration compliance with policies and regulatory requirements
• Contribute to governance, controls, and system standards for learning operations
• Identify and support continuous improvement initiatives across learning and HR systems

• Bachelor’s degree in a related field or equivalent experience
• Professional experience in Learning Operations, LMS administration, or HR systems
• Strong understanding of HR systems and learning technology ecosystem
• Hands-on administration experience with SuccessFactors Learning
• Familiarity with service/knowledge management tools (e.g., ServiceNow)
• Experience supporting system implementations, enhancements, or upgrades
• Advanced Excel and data handling for reporting
• Experience in a matrix organization with cross-functional stakeholders
• Strong communication and interpersonal skills
• Proactive with a continuous improvement mindset

• strong communication
• interpersonal skills
• proactive mindset
• SuccessFactors Learning administration
• HR systems and learning technologies
• ServiceNow or similar service/knowledge management tools