Legal Intake Manager

Legal Intake Manager

On-Site | Full-Time | Monday–Friday | $80,000–$90,000/year | Fort Lauderdale, FL
About the Role
Youll lead a law firms client intake team — the people who answer every call, form, and message from someone whos reached out about a legal matter. Your job is to make sure each of those conversations is handled well and that the right people become clients. You own the conversion number, and you hit it through your team.
This isnt outside sales or cold calling — the inquiries come to us. Its a role for someone whos already run intake at a law firm, can listen to a call and know exactly what to change, and can hold a team to a standard without losing the warmth. The team is growing, so youll hire, train, and build the process as you go, with room to grow as the firm does.
Relevant Backgrounds:

Legal Intake Manager · Intake Supervisor · Intake Team Lead · Client Intake Manager · Personal Injury Intake · Immigration Intake · Law Firm Client Services Manager
What Youll Do
Lead, coach, and develop a growing team of client intake specialists
Own conversion end to end — first inquiry, to consultation booked, to client retained
Listen to calls, review them with your team, and raise the quality of every conversation
Set targets, track performance, and report on pipeline and conversion
Manage schedules and coverage so no inquiry goes unanswered
Hire, onboard, and train new intake staff as the team scales
Work with marketing and the attorneys so your team knows whats driving inquiries and handoffs are clean
What Were Looking For
Required
3+ years in law firm intake, including experience leading or supervising an intake team
Conversion results you can point to — a rate you improved through your team, not just personally
Call monitoring and coaching experience: you can listen to a call and know what needs to change
Comfortable with CRM reporting, pipeline, and conversion metrics
Able to work on-site in Fort Lauderdale, Monday through Friday
Preferred
Bilingual in English and Spanish
Intake experience in immigration, estate planning, or business law
Experience building an intake process from scratch
Experience hiring and onboarding a team
Who We Are
Were a growing law firm practicing immigration, business, and estate planning law. Our clients come to us at genuine turning points in their lives, and how theyre treated on that first call matters as much as the legal work that follows.
This is a confidential search, so weve kept our name off this posting. Well share more about the firm during the interview process.