Lending Center Processor

Position Summary: Via Credit Union is seeking a Lending Center Processor reporting to the VP of Consumer Loans. The Processor is responsible to process all approved applications that are received through the lending center platform and assist in the completion of all loan documents through electronic methods or by assisting in the completion of documents for closing at a branch, open new accounts requested online, and process skip pay requests.

Scheduled hours are Tuesday - Thursday 8:15 - 4:30, Friday 8:15 - 5:00, and Saturday 8:15 - noon unless otherwise specified. The position is eligible for incentive pay.
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Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions:
Gather loan data to prepare documents
Assist in setting up payment options
Track titles and other paperwork associated with loans
Follow-up with members or other departments as needed
Adhere strictly to credit union policies and procedures
Inform members of decisions in a timely manner, to include Adverse Action Notice
Share features and benefits of products/services
Be willing to offer suggestions that would enable us to provide better services
Correctly and accurately identify members for BSA and CIP purposes
Review loan documents for accuracy to loan approval
Be prepared to answer member questions
Other duties as assigned
Skills & Abilities:
Education: High School Diploma or equivalent
Experience:

Demonstrated accuracy and attention to detail

Data entry experience

Demonstrated strong interpersonal skills, necessary in working with members and colleagues
Demonstrated ability to work independently
Computer Skills: Basic computer skills including Word and Excel
Certifications & Licenses:
Position Expectations:

Demonstrate honesty and integrity and be seen as credible in the workplace.

Accept responsibility and be accountable for your actions.

Demonstrate ability to take care of the members’ needs while following company procedures.

Demonstrate and model strong interpersonal skills to handle sensitive and confidential situations, maintain a positive and respective attitude.

The ability to formulate sound decisions using the available information.

Act as a role model within and outside of the department.

Adhere to company policies and procedures.

Excellent organizational skills and initiative to improve processes.

Communicate regularly with department head about issues.

Demonstrate flexible and efficient time management, ability to work independently and prioritize work and complete within given deadlines.
Benefits Summary:
Health, Life & Disability Coverage
Affordable medical, dental, and vision (employer co-pay)

Prescription Drug Plan included in the medical insurance
Employee Assistance Program included in the medical insurance

Flexible Spending Account – Dependent Care
Flexible Spending Account – Unreimbursed Medical
Basic Life Insurance (employer paid)
Voluntary Life & AD&D
Long Term Disability (employer paid)
Travel AD&D (employer paid
Paid Time Off
Vacation
Sick: 72 hours annually

Unused hours rolled over to a Sick Bank

Personal: 16 hours annually
Free Saturday (after 1 year)
Holidays: 9 paid holidays
Community Service Day: Employer paid
Bereavement Pay
Financial & Retirement Planning
Competitive Pay
Annual Performance Reviews
Incentive Pay: Some positions qualify for incentive pay
401(k):

Safe Harbor Non-Elective (employer paid)
Elective Deferral: Employee contribution
Company Match: Employer contribution, dollar for dollar, up to 3% of annual compensation
Discretionary Profit Sharing

Physical Demands:
N (Not Applicable) Activity is not applicable to this position.
O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)
Occasionally: Stand, Climb, Reach above Shoulder, Squat or Kneel, Bend, Lift/Carry and Push/Pull 11 -100 lbs
Frequently: Walk, Reach Outward, Bend, Lift/Carry and/or Push/Pull 11-20 lbs
Constantly: Sit, Reach Outward, Manually Manipulate, Visual Accuity, Talk, Hear/Listen, Lift/Carry 10 lbs or less, Push/Pull 12 lbs or less
Not Applicable: Crawl
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job in an office setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be in a fast paced, stressful environment. Some outside environmental conditions, especially while traveling to meetings, training, or meeting with members. The noise level in the work environment is usually moderate.