Level 2 Application Support Analyst

Level 2 application support meets Salesforce troubleshooting in Vancouver, supporting Flight Centre Travel Group’s global Digital Workplace platforms full time.

As an Application Support Analyst, you will triage, investigate, and resolve issues across integrated systems supporting Onboarding and Customer Success teams. The role uses Salesforce, Nintex K2, Microsoft Power Platform, APIs, and application logs. You will collaborate with Business Analysts, Developers, and QA colleagues to identify root causes and maintain user experience.

Key Responsibilities:

• Own Salesforce Cases from technical triage through resolution or escalation
• Diagnose Level 2 issues across supported applications and platforms
• Trace failures through logs, workflows, monitoring data, and system records
• Escalate issues with evidence, troubleshooting details, and business impact
• Maintain troubleshooting guides, runbooks, and knowledge articles in Notion

Requirements:

• Previous Level 1 or Level 2 application support experience
• Experience with ITSM or Salesforce Case Management environments
• Strong analytical, problem-solving, written, and verbal communication skills
• Experience troubleshooting complex integrated systems and application logs
• Basic SQL, API, workflow, or low-code platform knowledge desirable

Apply your Salesforce, integration troubleshooting, and Level 2 support skills as a Flight Centre Application Support Analyst in Vancouver.