Level 2 Application Support Analyst

Level 2 application support in Toronto calls for Salesforce troubleshooting and integrated-systems investigation within Flight Centre Travel Group’s Digital Workplace team.

As an Application Support Analyst, you will support critical platforms used by global Onboarding and Customer Success teams. The hands-on role covers Salesforce, Nintex K2, Microsoft Power Platform, APIs, and event-driven integrations. You will diagnose issues, identify root causes, and communicate clearly with technical and non-technical colleagues.

Key Responsibilities:

• Own Salesforce Cases from triage through resolution or escalation
• Trace failures across workflows, logs, monitoring data, and system records
• Escalate issues with evidence, troubleshooting details, and business impact
• Create troubleshooting guides, runbooks, and knowledge articles in Notion
• Support Major Incident investigations, recovery activities, and fix validation

Requirements:

• Previous Level 1 or Level 2 technical support experience
• Experience in ITSM or Salesforce Case Management environments
• Strong analytical, problem-solving, written, and verbal communication skills
• Experience troubleshooting complex issues across integrated systems
• Basic SQL, documentation, and sensitive-data handling experience desirable

Apply your Salesforce, platform troubleshooting, and root-cause analysis skills as a Level 2 Application Support Analyst in Toronto.