Level 2 IT Support Technician

Job Description

As part of its managed services offering, Present manages the operations of its clients' IT infrastructure. As this practice is growing significantly, Present wishes to hire a level 2 technical support technician.The work will be done mainly remotely, within a very dynamic technical support team.

Your Role

• Respond to customer technical support requests.
• Diagnosis, correct and/or support the client in solving his problem.
• Qualify incidents and elevate or reassign, if necessary, to the right people and / or the right departments.
• Follow up on tickets to ensure they are completed quickly.
• Participate in the optimization of processes.
• Keep up to date on different technologies through training.
• Be available on call evenings and weekends, on rotation with other team members.

Required profile

• Operating knowledge of various components of an IT environment, in particular;
  • Networking
  • Virtualization (VMware, Hyper‑V)
  • Windows and Linux operating systems
  • Active Directory
  • Workstations (Windows / Mac)
  • Mobile devices (iOS / Android)
  • Office 365
• Excellent communicator
• Self‑taught
• Resourcefulness and sense of initiative
• Ability to manage multiple priorities
• High degree of autonomy, rigor and integrity
• Fluency in French and English
• Experience in a technical support role minimum one year

If you are looking to grow and develop to your full potential in a dynamic environment, with an exceptional corporate culture where collaboration and teamwork are at the heart of success, we have a position for you!