Level 2 Support Engineer (Fully Remote)

• Handle Level 2 support calls and cases, guiding enterprise admins and partner teams from triage to resolution.
• Troubleshoot deployment, configuration, and policy issues on a Zero Trust Workspace platform.
• Reproduce complex bugs and collaborate with engineering and implementation partners.

About you:

• Solid experience in Level 2 technical support or support engineering for enterprise B2B software, ideally cybersecurity or networking.
• Strong knowledge of network fundamentals (TCP/IP, DNS, HTTP(S), TLS, proxies, firewalls, VPNs).
• Hands-on experience with SSO, SAML, OIDC, MFA, and identity providers like Okta or Microsoft Entra ID.
• Remote, full-time role with fair market pay and a start-up culture.
• Work with a young, transparent team that values ownership and feedback.
• Be part of a remote-first company with quick decision-making and no useless meetings.

HKR.TEAM

HKR.TEAM is a remote-first company on a mission to simplify global HR, connecting talent with US-based clients. They foster a transparent, meritocratic start-up culture with a young team, no ego, and a focus on getting things done.