Level 2 Technical Support Specialist

Support Quadbridge clients across hybrid environments using networking, security, and infrastructure troubleshooting skills in a hybrid work model.

As a Level 2 Technical Customer Support Specialist, you will manage complex incidents across multiple client environments. The work includes infrastructure, networking, security, Windows Server, Active Directory, and Microsoft 365 support. You will report to the Team Lead, Managed Services, while collaborating with technicians, engineers, and project teams.

Key Responsibilities:

• Resolve Level 2 infrastructure, networking, and security escalations
• Own tickets through investigation, resolution, documentation, and communication
• Administer firewalls, VPNs, MFA, and conditional access controls
• Support servers, virtualization, storage, backups, and cloud workloads
• Contribute to documentation, automation, and security improvements

Requirements:

• Three or more years in technical support or an MSP
• Hands-on LAN, WAN, Wi-Fi, VPN, firewall, and security experience
• Windows Server, Active Directory, Microsoft 365, storage, backup, virtualization
• Hybrid environment troubleshooting and complex infrastructure issue resolution
• Fluency in written and verbal English and French

Apply your Level 2 support, infrastructure, networking, and security expertise across Quadbridge’s client environments and managed services.