Libro Connect Lending Specialist

Apply lending expertise and advice-based selling as a full-time Libro Connect Specialist in Libro Credit Union’s Contact Center. Support Members by phone and digital channels.

This position serves high-potential Members within aligned market segments. You will understand financial situations and life goals while building long-term relationships through holistic conversations. The work includes personal lending, credit and risk, referrals, and collaboration with internal teams.

Key Responsibilities:

• Provide lines of credit, loans, and mortgage solutions
• Deliver proactive advice-based selling through calls, email, and text
• Use Prosperity Planner and budgeting tools during conversations
• Refer complex needs to Lending, Investment, or Business Coaches
• Apply regulatory compliance and smart risk decisions consistently

Requirements:

• Two to three years’ financial institution experience
• Sales, cross-selling, and customer service experience
• Lending experience with strong credit and risk understanding
• Virtual Call Centre experience strongly preferred
• Passion for strengthening people’s financial well-being

Bring lending knowledge, Member-focused advice, and sound risk judgment to Libro Credit Union’s full-time Contact Center team.