IT & Software

Linux Desktop Support Engineer (London UK office)

Canonical

London · Greater London · United Kingdom

Overview

In this role you will deliver technical support for Canonical employees and customers, focusing on Linux and the Ubuntu stack. You will own cases from qualification to resolution, collaborating with colleagues and senior engineers as needed. The position emphasizes hands-on problem solving, clear communication, and continuous learning through product training. It offers the chance to work in a globally distributed environment and contribute to high-quality customer outcomes.

Pay / Benefits
  • performance-driven annual bonus or commission
  • USD 2,000 personal learning and development budget
  • annual compensation review
  • annual holiday leave
  • maternity and paternity leave
  • Employee Assistance Programme
Responsibilities
  • Investigate customer issues by researching and escalating when needed
  • Resolve complex problems across Canonical product portfolio
  • Own cases and meet SLA commitments with high customer satisfaction
  • Engage with customers via phone, tickets, and remote sessions
  • Participate in weekend rotation and support office events
  • Create and maintain knowledge base articles for shared learning
  • Understand Ubuntu development processes to set accurate expectations
  • Familiarize with and own the technical infrastructure supporting the office and events
Key requirements
  • Experience with Linux troubleshooting (logs, stack traces, configuration adjustments)
  • Experience with Linux integration with authentication/directory services and network file systems
  • Ability to navigate stack traces and logs to guide next steps
  • Solid understanding of OS and application bugs and escalation processes
  • Ability to learn quickly and handle customer-facing pressure
  • Programming fundamentals in any language
  • Willingness to travel internationally up to two weeks for company events
  • Extensive customer support experience and strong English communication skills
  • excellent written and spoken English
  • strong presentation skills
  • customer-centric mindset
  • Linux troubleshooting
  • Linux integration with authentication/directory services
  • Network file systems (NFS)

Reference: WJ-747_30170359

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