Loan Counselor - AZ Licensed

Managing mobile home mortgage accounts from early-stage delinquency through resolution, the Loan Counselor - AZ Licensed will perform borrower outreach, payment collection, and loss mitigation in a remote capacity. Key Responsibilities Manage a portfolio of mobile home mortgage loans across all stages of delinquency Perform outbound and inbound borrower contact to resolve delinquent accounts Analyze borrower financial situations and provide counseling on available options Required Qualifications High school diploma or equivalent required; college coursework preferred 1-3 years of mortgage collections or servicing experience, including mobile homes preferred Working knowledge of GSE, FHA, VA, and Conventional loan programs Proficient with mortgage servicing systems and Microsoft Office Strong negotiation and customer service skills