Loan Processing Clerk

POSITION SUMMARY:

The Loan Processing Clerk plays a vital role in supporting the bank’s loan operations by accurately processing approved loans and renewals, maintaining loan files, and performing essential clerical tasks. This position ensures the integrity and accuracy of loan documentation and contributes to the overall efficiency of the loan department.
ESSENTIAL FUNCTIONS and DUTIES:
Process approved loans and renewals, establish and maintain loan files
Generate loan documents, disclosures, and customer communications for both direct and indirect consumer loans
Handle internal and external customer inquiries, research and resolve issues
Process loan payments from various channels including portal, mail, and returned items
Verify user maintenance and review new loan setups for accuracy
Complete paid loan reports and ensure timely return of satisfied mortgages
Clear collateral tracking exceptions (e.g., vehicle titles, UCCs, mortgages, title insurance)
Reconcile loan-related general ledger and bank accounts
Process and balance TCM credit card payments
Monitor force-placed flood/hazard insurance and track additional insurance requirements
Coordinate mailing of loan statements and documents
Perform various loan maintenance tasks and process floor plan transactions
Recommend process improvements to supervisor
Participate in community affairs to enhance bank visibility and business opportunities
Assume additional duties as assigned
REQUIRED EDUCATION and EXPERIENCE:
High school diploma required; relevant certifications (e.g., financial services, customer service) are a plus
REQUIRED SKILLS and ABILITIES:

Previous banking and front-line experience are a plus but are not required,
Proven ability to manage relationships and resolve issues effectively
Strong verbal and written communication skills
Familiarity with financial products and basic advisory principles
PHYSICAL REQUIREMENTS:
In addition to conducting business in an office environment, the Loan Processing Clerk must be able to reach, bend, stand, stoop, walk, carry and lift up to 25 lbs.
TRAVEL REQUIREMENTS:
As needed for training
.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Responsible for processing the approved loans and renewals, establishing files, performing file maintenance, balancing and performing clerical duties related to the loan processing area.