M365 Transition Engineer

M365 Transition Engineer

Summer-Browning Associates is currently supporting our central government client in their search for an M365 Transition Engineer for an initial six-month assignment, with the option to extend.

Location: London / Milton Keynes - Hybrid working

The ideal candidate will hold an active security clearance and have a strong background in Microsoft 365 support & engineering, demonstrating the following skills and experience:

• Extensive experience in second-line support, with a solid understanding of 365 incident management and resolution within secure public sector environments.


• Experience in diagnosing 365 issues, improving time-to-resolution, and creating resolution pathways to reduce queue times, backlogs, and avoidable escalations to third-line support.


• Proven ability to manage 365 Service Requests and Incidents in accordance with Service Level Targets.


• Significant experience in developing and maintaining operational documentation, including runbooks, standard operating procedures (SOPs), troubleshooting guides, and knowledge articles.


• Certifications in Microsoft 365 Administration and familiarity with ITIL would be highly beneficial.