Mac Experience Analyst

Role Overview

The Mac & Executive Experience Analyst combines deep specialist ownership of the enterprise Mac experience with high-touch, end-to-end technology support for GSK’s most senior leaders. The role is the trusted point of contact for GSKs most senior leaders, while also serving as a subject matter expert for macOS, Apple device management and the Apple applications GSK executives rely on.

The role resolves complex and time-critical issues with minimal disruption, retains ownership across team boundaries, and uses device health, experience data and recurring incident patterns to prevent problems and improve the platform at source. It operates as part of the globally distributed Executive Support service and partners closely with endpoint, mobile, collaboration and experience platform teams.

The role supports the shift toward proactive workplace operations. Rather than waiting for issues to be reported, it uses device health and experience data to find and fix problems early, and feeds recurring patterns back to the platform and product teams so they are resolved at source.

In this role you will

• Provide day-to-day, high-touch technology support to GSK senior leaders and their offices, covering Mac devices, mobile, collaboration tooling, identity, access and the applications they depend on.
• Act as the subject matter expert for the Mac estate, covering macOS, Apple device management and the Apple applications GSK relies on, providing the technical depth that generalist support and site teams upscale to.
• Maintain deep