IT & Software

Major Incident Lead (Hybrid)

Giacom

Prudhoe · England · United Kingdom

Giacom is seeking a Platform Operations professional to join the Incident & Change Team. You will manage major incidents across our trading platform, own incident and defect resolution, and work with stakeholders to drive root-cause analysis and post-mortems.

The role requires ITIL knowledge, SQL understanding, and experience with ITSM tools in Agile environments. The successful candidate will participate in a 24/7 on-call rota, contribute to knowledge bases, and help maintain platform stability

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Reference: WJ-766_21941149

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