Managed Desktops IT Services Technician

Support managed desktops in Guelph with Windows, macOS, and endpoint computing expertise. Use technical troubleshooting to assist faculty, staff, and students.

The University of Guelph seeks an IT Services Technician for its Computing and Communication Services team. Reporting to the Manager, Client Productivity, you will diagnose desktop, laptop, hardware, and software issues. The temporary full-time assignment runs from November 9, 2026, to November 9, 2027.

Key Responsibilities:

• Provide technology support through email, telephone, chat, and in-person channels
• Diagnose desktop, laptop, hardware, and software issues
• Support ordering and setup of computers and related equipment
• Guide clients through technology use and issue resolution
• Update documentation and processes supporting improved IT services

Requirements:

• Two-year diploma in computer networking, technical support, or similar education
• Minimum one year of related experience, or equivalent education and experience
• Windows or macOS support experience with diverse communities
• Previous IT support experience in an IT service desk environment
• Endpoint tools familiarity, including MECM, Intune, or JAMF, is advantageous

Apply your troubleshooting, client support, and endpoint computing skills to managed desktop services at the University of Guelph.