Managed Services Systems Administrator

Support ProServeIT customers remotely as a Systems Administrator in Charlottetown, coordinating technical requests across telephone, email, and IM.

This full-time hybrid position delivers Level 1 Technical Support within ProServeIT’s Client Excellence Team. You will build client relationships, manage multiple intake channels, and apply troubleshooting methodologies. The position also requires clear English communication and participation in rotating coverage.

Key Responsibilities:

• Serve as ProServeIT’s customer-facing technical support voice
• Build relationships while resolving customer technical problems
• Coordinate requests across telephone, email, and IM
• Maintain accurate ticket documentation and tracking
• Work required weekend, off-hours, and overnight coverage

Requirements:

• Confident, articulate communication with Canadian business culture
• Proficient verbal and written English skills
• Customer service experience in call centre, sales, or retail
• Passion for helping people and solving problems
• Basic understanding of systems, services, routers, and switches

Use client communication, request coordination, and troubleshooting abilities to deliver remote Level 1 support for ProServeIT customers.