Manager Application Support Operations

Lead application support operations in Pickering, Ontario, using incident management and cloud technologies to strengthen MPAC’s business-critical services. Guide reliable client service.

As Manager, Application Support, you will lead production support for MPAC’s business-critical applications. The role combines team leadership, application architecture, monitoring, and service management. You will coordinate technical teams, improve reliability, and support operational readiness across releases.

Key Responsibilities:

• Lead application support services for business-critical production applications
• Coordinate complex incidents across Development, Infrastructure, Cybersecurity, and IT
• Enhance monitoring, alerting, and proactive issue detection
• Lead root cause analysis and corrective actions
• Drive automation and continuous improvement across support processes

Requirements:

• Post-secondary education in information technology or related field
• At least five years of progressively responsible application support experience
• Experience leading teams supporting business-critical applications
• Strong understanding of architecture, integrations, infrastructure, databases, networks, and security
• Knowledge of incident, problem, change, and service management

Bring technical leadership, application monitoring, and client-focused service management to MPAC’s Application Support team in Pickering.