Manager, Client Data Services

Manager, Client Data Services

Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world. Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia.

Manager of US Client Data Services is responsible for employing innovative tactics for client data, bond delivery and account set-up. The management structure should encourage swift, yet compliant, creating account set ups, modifying, and/or maintaining information into client records ensuring that each account set up generates the anticipated revenue associated with the new client business. This person will drive dynamics, and synergies, across their team environment while demonstrating continuous improvement through established and agreed upon key performance indicators/metrics. Location: This is a remote role and can be located in anywhere in the US (where Livingston has a legal entity).
Manage the coordination, control and operating efficiencies for Data Services team with adherence to Work Force Management metrics
Build the framework for a long-lasting, sustainable relationship with “white glove” service tactics
Develop appropriate oversight and review infrastructure to accurately record client data, and surety bond program
Manage business deliverables and project timing for Service Set-Up support with Sales, Governance, Business Reviews, and Lessons Learned
Lead projects to achieve strategic business goals, meet success criteria within specified timeframe
Collaborate with Regulatory Team, while driving proficiencies within the overall data service structure
Develop, standardize and report out on volumes, timing and root cause of anything falling out of the Service Level Agreement threshold, by producing monthly KPI’s and metrics
Drive cost savings opportunities, compliance adherence and scalability for improving the overall timing of account set up
Responsible for the design and set-up of overall team structure including team development and succession planning
Extensive experience of talent and performance management
Manages service delivery and directs overall team activities and monitors progress ensuring internal and external satisfaction meets or exceeds requirements (i.e. Cycle Time, Key Performance Indicators, etc.)
Excellent knowledge of continuous Improvement and quality management
Understanding of system/data flow, including the various systems Livingston International support and systems other industries use
WORK EXPERIENCE – MINIMUM REQUIRED
Bachelors Degree or equivalent
Inclusion and Collaboration
Customer First Focus
At Livingston, we are committed to fostering a flexible, growth-oriented environment where you can thrive. Our culture is built on respect, recognition, and collaboration, and we empower our team with trusted expertise, continuous learning opportunities, and long-term support. We offer competitive compensation, comprehensive benefits, and a transparent pay philosophy aligned with market data and job-related factors.

Diversity, Equity, and Inclusion at Livingston
We are proud to be an inclusive employer and welcome applications from individuals of all backgrounds, experiences, and perspectives. Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.

Job Type: Full Time