Manager, Credit and Collections

Are you a hands-on credit and collections leader who thrives in the details while inspiring high-performing teams? We're seeking an experienced Manager, Credit & Collections to oversee daily credit and collections operations while driving continuous improvement, process optimization, and employee development. This is an excellent opportunity for a collaborative leader who enjoys being actively involved in day-to-day operations, mentoring staff, and partnering across the business to strengthen cash flow, reduce risk, and enhance customer relationships.

What Our Client Offers

• Competitive salary: $100,000 - $120,000, commensurate with experience
• Annual performance-based bonus (personal and business)
• Additional employee perks and wellness offerings
• Free on-site parking while also being a convenient transit-accessible location in Mississauga
• Stable, growing organization with long-term career opportunities and impact

About the Role

Reporting to senior leadership, the Manager, Credit & Collections will lead a team of 10 credit and collections professionals while remaining actively involved in daily operations. This individual will bring a balance of strategic thinking and hands‑on execution, helping to strengthen existing processes and identify opportunities for improvement within a more manual operating environment.

Key Responsibilities

• Lead, mentor, coach, and develop a team of credit and collections professionals.
• Oversee day‑to‑day credit, collections, dispute resolution, and accounts receivable activities while being hands on involved at times.
• Monitor customer account performance, aging reports, credit limits, and collection effectiveness.
• Communicate and engage with clients helping maintain a positive business relationship while keeping them in good standing.
• Partner with Sales, Customer Service, Finance, and Operations to resolve account issues and improve cash flow.
• Establish priorities, performance expectations, and best practices for the team.
• Review and evaluate customer creditworthiness and associated risk.
• Develop and implement collection strategies that reduce delinquency and bad debt exposure.
• Analyze trends, identify operational gaps, and recommend process improvements.
• Help modernize and streamline workflows within a largely manual environment.
• Create reporting and provide actionable insights to support business decisions.
• Ensure compliance with company policies, internal controls, and financial procedures.
• Drive a culture of accountability, collaboration, and customer‑focused service.

What We're Looking For

• Proven experience leading credit, collections, or accounts receivable teams in a Manager capacity.
• Post‑secondary education in Accounting, Finance, Business, or a related discipline.
• CCP designation or other related certifications are an asset.
• Advanced proficiency with Microsoft Excel and ERP/accounting systems.
• Strong knowledge of credit risk assessment, collections practices, and accounts receivable management.
• Demonstrated success coaching, mentoring, and developing employees.
• Comfortable rolling up your sleeves and participating in day‑to‑day operational activities.
• Experience working within environments that include manual processes and opportunities for improvement.
• Strong analytical, problem‑solving, and decision‑making skills.
• Ability to influence stakeholders and collaborate across multiple departments.
• Excellent communication, negotiation, and relationship‑building abilities.

Ideal Candidate

You are a people‑focused leader who can successfully balance strategy and execution. You enjoy coaching others, are energized by solving complex collections challenges, and have a track record of improving processes without losing sight of daily operational requirements. You're comfortable working in a fast‑paced environment and can identify practical improvements that drive measurable results.

Vacancy Status

This posting is for an existing vacancy.

We encourage applications from individuals of all backgrounds and identities.