Manager, Deductions & Disputes

The role is a deductions specialist who sits between product, customer support and sales, using real experience to guide what the software should do. A strong candidate has several years handling deductions, disputes or accounts receivable for a consumer goods brand, knows how claims differ across retail channels, and can turn that knowledge into clear documents and product requirements.

How it fits the AI era

Automation can take over much of the repetitive matching, coding and dispute filing, so the value moves to knowing which claims are worth fighting and where software gets edge cases wrong. What stays human is judgment about retailer behavior, advising customers on their finance tradeoffs, and shaping what the product should do next.

How it builds AI experience

Working at a company that builds AI for deductions and disputes gives close exposure to how automation is applied to finance work, including checking designs and reporting where it helps or falls short. To build this beforehand, try AI tools for reconciling data or drafting dispute letters, and practice writing down the rules a human follows so a system could learn them.

Worth showing

• Deduction lifecycle expertise
• Trade and non trade disputes
• Clear process documentation
• Customer advisory experience
• Finance and AR knowledge

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About Confido

An AI platform that automates the finance, trade promotion and back-office work of consumer packaged goods brands, so their finance teams spend less time chasing deductions and spreadsheets.