Manager, Functional Lead (Private), ServiceNow, Technology & Transformation

As a ServiceNow Functional Lead at Deloitte, you steer digital transformation programs by aligning client visions with practical ServiceNow solutions. You lead discovery, design, and delivery across multiple modules, shaping architectures and roadmaps while partnering with senior stakeholders. You drive cross-functional teams, workshops, and governance to ensure measurable outcomes. This role offers the opportunity to influence large-scale enterprises and grow with a global ServiceNow capability.

• hybrid working policy
• flexible working
• wellbeing focus
• world-class development
• career growth
• supportive culture

• Lead business process discovery and roadmaps aligned to transformation goals
• Govern functional architectures, blueprints, and target-state processes
• Oversee testing, validation, and deployment strategies in collaboration with technical leads
• Conduct functional design reviews and ensure stakeholder alignment
• Demonstrate deep expertise across ITSM/ITOM/CSM/HRSD and advise on capabilities
• Translate requirements into prioritized backlogs and well-defined user stories
• Establish Agile/Scrum delivery frameworks and manage sprint velocity
• Design executive workshops and translate transformation ambitions into scalable solutions
• Drive process optimization and organizational redesign through ServiceNow-enabled solutions
• Mentor and develop junior consultants in discovery, engagement, and delivery
• Evaluate automation patterns to accelerate outcomes
• Develop thought leadership and contribute to delivery best practices
• Think strategically about multi-year platform roadmaps

• Proven ServiceNow functional delivery experience with leading discovery/design workstreams
• Track record of directing functional design across multiple ServiceNow modules in large-scale enterprise implementations
• Deep domain expertise in ITIL, enterprise service management, or relevant processes
• Ability to synthesize complex requirements into cohesive architectures and roadmaps
• Experience establishing and scaling Agile/Scrum frameworks in complex client environments
• Excellent communication, presentation, and stakeholder negotiation skills
• Strong analytical and problem-solving abilities with data-driven impact
• Experience leading workshops, managing competing priorities, and driving consensus
• Commitment to practice leadership, delivery excellence, and client transformation
• Passion for delivering measurable client value and quality

• collaborative
• strategic problem-solver
• strong communication
• ServiceNow modules: ITSM, ITOM, CSM, HRSD
• Agile/Scrum delivery
• functional design and architecture