Manager, IT & Cybersecurity Services - Permanent - 19507

About The Opportunity

An excellent client of ours, a well-renowned organization headquartered in Ottawa, is seeking a Manager, IT & Cybersecurity Services to oversee our daily technology operations, cloud and on-premises environments, and cybersecurity program. Reporting to the IT Director, you will bridge strategic vision with operational execution - leading an IT team, managing service delivery, and driving modern tech initiatives.

About The Opportunity

An excellent client of ours, a well-renowned organization headquartered in Ottawa, is seeking a Manager, IT & Cybersecurity Services to oversee our daily technology operations, cloud and on-premises environments, and cybersecurity program. Reporting to the IT Director, you will bridge strategic vision with operational execution - leading an IT team, managing service delivery, and driving modern tech initiatives.

Duties include but are not limited to:

• Team & Service Operations: Lead the IT team and Service Desk operations to ensure high service availability, clear goal-setting, and continuous staff development


• Cybersecurity & Governance: Maintain and evolve the corporate cybersecurity program, leveraging frameworks like NIST, ISO 27001, and Zero-Trust architecture


• Infrastructure & Change Management: Oversee hybrid cloud/on-prem environments and manage ITIL Change Management processes for system reliability


• Strategy & Innovation: Provide guidance on Enterprise Architecture, SDLC practices, and the safe implementation of emerging AI technologies

About You

• Experience: 4+ years in IT leadership, managing technical staff, Service Desk operations, and cybersecurity programs


• Technical Expertise: Extensive technical background in the entire Microsoft 365 stack (SharePoint, Teams, Purview, etc.), network architecture, cloud infrastructure, SDLC, and modern IT security standards


• Vendor Leadership: Demonstrated track record managing external MSPs and vendor relationships


• Education: Bachelor’s degree in Computer Science, IT, or equivalent experience


• Soft Skills: Excellent written, verbal, and presentation skills; strong stakeholder management

About the Job

Salary is commensurate of experience, $100,000 to $130,000, and is in addition to a government pension program, a generous PTO and benefits package, etc.

• Location: Hybrid; Downtown Ottawa


• Clearance: Eligibility for Secret Security Clearance required


• Language: Bilingual (English & French) required