Manager of Care Operations

Leading a dedicated team, the full-time Manager of Care Operations will oversee centralized administrative support for care teams and consumers, focusing on operational efficiency, workflow design, and performance management in a remote environment. Key responsibilities Lead and develop the Care Operations team, driving performance and accountability to meet departmental priorities Provide oversight for the escalation and resolution of complex operational issues, ensuring timely coordination across functions Define and manage operational support strategies for caregiver credentialing and pay processes, optimizing workflows for improved service outcomes Required qualifications Bachelor's degree in Business, Healthcare Administration, or a related field; equivalent experience will be considered 6+ years of operations leadership experience, including 2+ years of direct people management, preferably in healthcare or home care Demonstrated success in leading high-volume, service-oriented teams with responsibility for service delivery and operational performance Strong understanding of healthcare or regulated service environments Proven ability to translate strategic priorities into operational plans using data and performance metrics